• Online, Instructor-Led
  • Online, Self-Paced
Course Description

The Cloud Service Manager course enables participants to design and deliver cloud services.  This training is delivered as a 3-day program.  The course provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impacts operational processes, and how to adapt existing processes to deliver better services.

Learning Objectives

The Cloud Service Manager course prepares candidates for the Professional Cloud Service Manager (PCSM) exam provided by the Cloud Credential Council.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Legal Advice and Advocacy
  • Risk Management
  • Customer Service and Technical Support