Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.
ITIL Foundation
The new ITIL Foundation course will introduce students to the key components of the ITIL framework. They are the Service Value System and the Four Dimensions model. While v3 focused on the 26 processes and functions included in the service lifecycle, ITIL provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. The purpose of Foundation is to introduce readers to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL guidance.
An exam voucher is included with this course. You may schedule your exam when ready.
Provider Information
More courses from this provider:
Contact Information
CDW
625 W. Adams St.
Chicago, IL 60661
Course Overview
Overall Proficiency Level
1 - Basic
Course Prerequisites
- There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
Training Purpose
Management Development
Skill Development
Specific Audience
All
Delivery Method
Classroom
Online, Instructor-Led
Course Locations
8890 McGaw Road
Suite 200
Columbia, MD 21045
625 W Adams Street
Chicago, IL 60661
5908 Headquarters Drive
Suite 400
Plano, TX 75024
201 N Franklin St
Floor 37
Tampa, FL 33602
40 E. Rio Salado Parkway
Suite 200
Tempe, AZ 85281
Learning Objectives
- Understand the key concepts of service management.
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
- Understand the four dimensions of service management.
- Understand the purpose and components of the ITIL service value system.
- Understand the activities of the service value chain, and how they interconnect.
- Know the purpose and key terms of 15 ITIL practices, and details of 7 ITIL practices.
- Prepare for the ITIL 4 Foundation exam.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Competency Areas
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.
Last Published Date: