• Classroom
  • Online, Instructor-Led

The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco's Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.

Learning Objectives

  • Understand and configure the core features of Cisco Unified Communications Manager.
  • Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
  • Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
  • Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):