National CAE Designated Institution
  • Classroom
  • Online, Instructor-Led

This course is an introduction to voice and data communications as used in modern business environments. Topics covered in this course include cabling, network and internet technologies, telephony, and implementation considerations.

Learning Objectives

  • A. understand fundamentals of telecommunications;
  • B. discuss industry cabling standards;
  • C. identify communication and transmission systems; and
  • D. discuss how an IP telephony network works.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles