• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

The Create, Deliver, and Support course teaches you how to plan and manage your resources into effective and integrated value streams. In this course you will learn how IT teams collaboratively develop services to meet the demands of their customers for co-created value as well as the demands of the ever-changing digital environment.

Learning Objectives

Upon completion of this course, students will be able to do the following:

  • Improve established practices
  • Understand how services are developed
  • Know how users are supported with value streams
  • Increase service efficiency
  • Create effective work flows

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):