Course Description
The ITIL 4 - Foundation course provides IT leaders, management, and support staff with a comprehensive introduction to the core concepts of ITIL 4. It is designed to equip students with a practical understanding of ITIL 4 key concepts, principles, and practices that enable modern IT-enabled services in today
Learning Objectives
Upon completion of this course, students will be able to do the following:
- Understand how project management effects business
- Create a charter
- Identify stakeholders
- Create a project management plan
- Create a schedule
- Create a budget
- Create a risk register
- Create various management plans
- Analyze project risks
- Address project related procurement and monitor and control it as needed
- How to close the project, including project and contract closeout.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):