• Classroom
  • Online, Instructor-Led
Course Description

The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle. Contact Alpine Security to schedule a private class.

Learning Objectives

In this course, you will describe the basic fundamental concepts of ITIL, and identify the phases of the IT Service Management Lifecycle.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.