CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in endpoint management & technical support roles.
Candidates will be better prepared to troubleshoot, problem-solve and understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.
Possible job opportunities: Service Desk Analyst, Help Desk Tech, Technical Support Specialist, Field Service Technician, Help Desk Technician, Associate Network Engineer, Data Support Technician, Desktop Support Administrator, End User Computing Technician
Learning Objectives
This course will prepare candidates to take the CompTIA A+ 220-1101 & CompTIA A+ 220-1102 exams.
Framework Connections
The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):
Specialty Areas
- Customer Service and Technical Support
- Systems Administration
- Cyber Defense Analysis
Feedback
If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov. Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.