CompTIA A+ is the industry standard for establishing a career in IT and the preferred qualifying credential for technical support and IT operational roles. It is the only industry-recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in endpoint management & technical support roles.
Candidates will be better prepared to troubleshoot, problem-solve and understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.
Possible job opportunities: Service Desk Analyst, Help Desk Tech, Technical Support Specialist, Field Service Technician, Help Desk Technician, Associate Network Engineer, Data Support Technician, Desktop Support Administrator, End User Computing Technician
Learning Objectives
This course will prepare candidates to take the CompTIA A+ 220-1101 & CompTIA A+ 220-1102 exams.
Framework Connections
Specialty Areas
- Customer Service and Technical Support
- Systems Administration
- Cyber Defense Analysis
Feedback
If you would like to provide feedback for this course, please e-mail the NICCS SO at NICCS@hq.dhs.gov.