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  4. Creating Effective Social Customer Service

Creating Effective Social Customer Service

Social media and mobile use are closely linked, which means customers are more likely to connect with businesses for customer service when it suits them. Customers prefer social media for contacting businesses because they can multi-task while waiting for a response. In this course, you'll learn about the importance of using social media for customer service, the changes brought about by social customer services, and how companies are adapting to this new way of addressing customer issues.

Course Overview

Overall Proficiency Level
1 - Basic
Course Catalog Number
2CDD706A-388D-4138-85F1-4B55DF40EF33
Course Prerequisites

None

Training Purpose
Skill Development
Specific Audience
Federal Employee
Delivery Method
Online, Self-Paced
  • Online, Self-Paced

Learning Objectives

Knowledge of customer experience principles and practices

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Work Roles

Feedback

If you would like to provide feedback on this course, please e-mail the NICCS team at NICCS@mail.cisa.dhs.gov(link sends email). Please keep in mind that NICCS does not own this course or accept payment for course entry. If you have questions related to the details of this course, such as cost, prerequisites, how to register, etc., please contact the course training provider directly. You can find course training provider contact information by following the link that says “Visit course page for more information...” on this page.

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