• Knowledge Manager

    Work Role ID: OM-KMG-001
    Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
    Category: Operate and Maintain
    Specialty Area: Knowledge Management

Abilities

  • A0002: Ability to match the appropriate knowledge repository technology for a given application or environment.

Knowledge

  • K0001: Knowledge of computer networking concepts and protocols, and network security methodologies. 
  • K0002: Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 
  • K0003: Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. 
  • K0004: Knowledge of cybersecurity and privacy principles. 
  • K0005: Knowledge of cyber threats and vulnerabilities. 
  • K0006: Knowledge of specific operational impacts of cybersecurity lapses. 
  • K0013: Knowledge of cyber defense and vulnerability assessment tools and their capabilities. 
  • K0094: Knowledge of the capabilities and functionality associated with content creation technologies (e.g., wikis, social networking, content management systems, blogs). 
  • K0095: Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
  • K0096: Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
  • K0146: Knowledge of the organization's core business/mission processes.
  • K0194: Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. 
  • K0195: Knowledge of data classification standards and methodologies based on sensitivity and other risk factors. 
  • K0228: Knowledge of taxonomy and semantic ontology theory.
  • K0260: Knowledge of Personally Identifiable Information (PII) data security standards. 
  • K0261: Knowledge of Payment Card Industry (PCI) data security standards. 
  • K0262: Knowledge of Personal Health Information (PHI) data security standards. 
  • K0283: Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
  • K0287: Knowledge of an organization's information classification program and procedures for information compromise. 
  • K0315: Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
  • K0338: Knowledge of data mining techniques.
  • K0420: Knowledge of database theory.

Skills

  • S0011: Skill in conducting information searches.
  • S0012: Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
  • S0049: Skill in the measuring and reporting of intellectual capital.
  • S0055: Skill in using knowledge management technologies.

Tasks

  • T0037: Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
  • T0060: Develop an understanding of the needs and requirements of information end-users.
  • T0154: Monitor and report the usage of knowledge management assets and resources.
  • T0185: Plan and manage the delivery of knowledge management projects.
  • T0209: Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.
  • T0339: Lead efforts to promote the organization's use of knowledge management and information sharing.
  • T0421: Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
  • T0452: Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.
  • T0524: Promote knowledge sharing between information owners/users through an organization's operational processes and systems.

Capability Indicators

Capability Indicators for Knowledge Manager
Category Entry Intermediate Advanced
Credentials/Certifications
  • Recommended: N/A
  • Example Types: N/A
  • Example Topics: N/A
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: Certifications addressing knowledge management fundamentals, tools, best practices, job responsibilities, information mapping, and internet protocol (IP)
  • Recommended: Yes
  • Example Topics: Certifications addressing network operations and technology, and internet protocol (IP)
Continuous Learning
  • Recommended: N/A
  • Examples: N/A
  • Recommended: Yes
  • Examples: 40 hours annually (may include mentoring, shadowing, conferences, webinars, or rotations)
  • Recommended: Yes
  • Examples: 40 hours annually (may include mentoring, shadowing, conferences, webinars, rotations, coaching others or teaching internally or at a university)
Education
  • Recommended: No (not an Entry-level Work Role)
  • Example Types: N/A
  • Example Topics: N/A
  • Recommended: Not essential but may be beneficial
  • Example Types: Bachelor's
  • Example Topics: System Engineering, Computer Information System, or Computer Science Degrees
  • Recommended: Not essential but may be beneficial
  • Example Types: Master's
  • Example Topics: System Engineering, Computer Information System, or Computer Science Degrees
Experiential Learning
  • Recommended: N/A
  • Examples: N/A
  • Recommended: Yes
  • Examples: Information security, information management
  • Recommended: Yes
  • Examples: Information security, information management
Training
  • Recommended: N/A
  • Example Types: N/A
  • Example Topics: N/A
  • Recommended: N/A
  • Example Types: N/A
  • Example Topics: N/A
  • Recommended: N/A
  • Example Types: N/A
  • Example Topics: N/A