• IT Project Manager

    Work Role ID: OV-PMA-002
    Directly manages information technology projects.
    Category: Oversee and Govern
    Specialty Area: Program/Project Management and Acquisition

Abilities

  • A0009: Ability to apply supply chain risk management standards.
  • A0039: Ability to oversee the development and update of the life cycle cost estimate.
  • A0045: Ability to evaluate/ensure the trustworthiness of the supplier and/or product.
  • A0056: Ability to ensure security practices are followed throughout the acquisition process.

Knowledge

  • K0001: Knowledge of computer networking concepts and protocols, and network security methodologies. 
  • K0002: Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 
  • K0003: Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy. 
  • K0004: Knowledge of cybersecurity and privacy principles. 
  • K0005: Knowledge of cyber threats and vulnerabilities. 
  • K0006: Knowledge of specific operational impacts of cybersecurity lapses. 
  • K0012: Knowledge of capabilities and requirements analysis. 
  • K0043: Knowledge of industry-standard and organizationally accepted analysis principles and methods. 
  • K0047: Knowledge of information technology (IT) architectural concepts and frameworks.
  • K0048: Knowledge of Risk Management Framework (RMF) requirements. 
  • K0059: Knowledge of new and emerging information technology (IT) and cybersecurity technologies. 
  • K0072: Knowledge of resource management principles and techniques.
  • K0090: Knowledge of system life cycle management principles, including software security and usability.
  • K0101: Knowledge of the organization’s enterprise information technology (IT) goals and objectives.
  • K0120: Knowledge of how information needs and collection requirements are translated, tracked, and prioritized across the extended enterprise.
  • K0126: Knowledge of Supply Chain Risk Management Practices (NIST SP 800-161) 
  • K0146: Knowledge of the organization's core business/mission processes.
  • K0148: Knowledge of import/export control regulations and responsible agencies for the purposes of reducing supply chain risk.
  • K0154: Knowledge of supply chain risk management standards, processes, and practices.
  • K0164: Knowledge of functionality, quality, and security requirements and how these will apply to specific items of supply (i.e., elements and processes).
  • K0165: Knowledge of risk threat assessment.
  • K0169: Knowledge of information technology (IT) supply chain security and supply chain risk management policies, requirements, and procedures. 
  • K0194: Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. 
  • K0196: Knowledge of Import/Export Regulations related to cryptography and other security technologies. 
  • K0198: Knowledge of organizational process improvement concepts and process maturity models (e.g., Capability Maturity Model Integration (CMMI) for Development, CMMI for Services, and CMMI for Acquisitions). 
  • K0200: Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
  • K0235: Knowledge of how to leverage research and development centers, think tanks, academic research, and industry systems. 
  • K0257: Knowledge of information technology (IT) acquisition/procurement requirements.
  • K0270: Knowledge of the acquisition/procurement life cycle process. 

Skills

  • S0038: Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • S0372: Skill to translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise. 

Tasks

  • T0072: Develop methods to monitor and measure risk, compliance, and assurance efforts.
  • T0174: Perform needs analysis to determine opportunities for new and improved business process solutions.
  • T0196: Provide advice on project costs, design concepts, or design changes.
  • T0199: Provide enterprise cybersecurity and supply chain risk management guidance for development of the Continuity of Operations Plans.
  • T0207: Provide ongoing optimization and problem-solving support.
  • T0208: Provide recommendations for possible improvements and upgrades.
  • T0220: Resolve conflicts in laws, regulations, policies, standards, or procedures.
  • T0223: Review or conduct audits of information technology (IT) programs and projects.
  • T0256: Evaluate the effectiveness of procurement function in addressing information security requirements and supply chain risks through procurement activities and recommend improvements.
  • T0273: Develop and document supply chain risks for critical system elements, as appropriate.
  • T0277: Ensure that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
  • T0340: Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
  • T0354: Coordinate and manage the overall service provided to a customer end-to-end.
  • T0370: Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
  • T0377: Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
  • T0379: Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements (OLAs).
  • T0389: Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
  • T0394: Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
  • T0407: Participate in the acquisition process as necessary.
  • T0412: Conduct import/export reviews for acquiring systems and software.
  • T0414: Develop supply chain, system, network, performance, and cybersecurity requirements.
  • T0415: Ensure that supply chain, system, network, performance, and cybersecurity requirements are included in contract language and delivered.
  • T0481: Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
  • T0493: Lead and oversee budget, staffing, and contracting.
  • T0551: Draft and publish supply chain security and risk management documents.

Capability Indicators

Capability Indicators for IT Project Manager
Category Entry Intermediate Advanced
Credentials/Certifications
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: Certifications that address security and risk management, asset security, security engineering, communications and network security, identity and access management, security assessment and testing, security operations, software development security, and project management (initiating, planning executing, monitoring and controlling, closing)
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: Certifications that address project management (initiating, planning executing, monitoring and controlling, and closing), security and risk management, asset security, security engineering, communications and network security, identity and access management, security assessment and testing, security operations, software development security, system security, network infrastructure, access control, cryptography, assessments and audits, and organizational security
  • Recommended: Yes
  • Example Topics: Certifications that address project management (initiating, planning executing, monitoring and controlling, closing), security and risk management, asset security, security engineering, communications and network security, identity and access management, security assessment and testing, security operations, and software development security
Continuous Learning
  • Recommended: Yes
  • Examples: Professional memberships, forums, roundtables; online training courses, and maintaining certifications
  • Recommended: Yes
  • Examples: 40 hours annually (may include professional memberships, forums, lunch and learns, roundtables, online training courses, and maintaining certifications)
  • Recommended: Yes
  • Examples: 40 hours annually (may include mentoring, rotations, professional memberships, maintaining certifications, speaking at conferences)
Education
  • Recommended: Not essential but may be beneficial
  • Example Types: No degree, Associate's, bachelor's, master's
  • Example Topics: Business, cybersecurity, math, engineering and technology, information assurance, and project management
  • Recommended: Yes
  • Example Types: Bachelor's (certifications addressing advanced systems management, systems administration, information systems security, system certification, risk analysis, governance, security risk management, controls, audit management, information security core concepts [access control, social engineering, phishing attacks, and identity theft], strategic planning, finance, and vendor management may substitute education)
  • Example Topics: Engineering and technology, information assurance, project management
  • Recommended: Yes
  • Example Types: Bachelor's, Master's, Ph.D. (certifications addressing advanced systems management, systems administration, information systems security, system certification, risk analysis, five-step IT alignment process to create strategic business value for your company, building a business case beyond ROI, principles of leadership and how the CIO uses them to strengthen the IT alignment process, and corporate political communications/political capital may substitute education)
  • Example Topics: Project management, M.B.A. (business administration, engineering and technology, and information assurance)
Experiential Learning
  • Recommended: Not essential but may be beneficial
  • Examples: 6 months-5 years of experience leading and directing projects, leading working groups, networking in other organizations and within own organization
  • Recommended: Yes
  • Examples: 1-7 years of developing skills in IT and project management, full-time work experience in security and risk management, asset security, security engineering, communications and network security, identity and access management, security assessment and testing, security operations, software development security; 10 years of experience leading working groups, large complex projects, networking in other organizations and within your own organization, supervised on-the-job training with privileged information assurance
  • Recommended: Yes
  • Examples: 8-15+ years working in IT/PM role, successfully lead and directed large complex projects and teams, information assurance, and information assurance
Training
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: IT, workplace-provided training, contract writing, basics of project management, leadership courses, technical training, and public speaking
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: Workplace-provided training, online training, workshops, boot camps for IT project management, leadership, public speaking, network security vulnerability
  • Recommended: Yes
  • Example Types: N/A
  • Example Topics: IT, project management, leadership, budget, risk management, public speaking, and information system security management