Task ID: T0482
Task Description: Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
Work Roles with this Task:
- Work Role ID: OM-STS-001Work Roles: Technical Support SpecialistWork Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Category: Operate and MaintainSpecialty Area(s): Customer Service and Technical Support