Task ID: T0377

Task Description: Gather feedback on customer satisfaction and internal service performance to foster continual improvement.

Work Roles with this Task:

Work Role ID: OV-PMA-001
Work Roles: Program Manager
Work Role Description: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.
Category: Oversee and Govern
Specialty Area(s): Program/Project Management and Acquisition
Work Role ID: OV-PMA-002
Work Roles: IT Project Manager
Work Role Description: Directly manages information technology projects.
Category: Oversee and Govern
Specialty Area(s): Program/Project Management and Acquisition
Work Role ID: OV-PMA-003
Work Roles: Product Support Manager
Work Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
Category: Oversee and Govern
Specialty Area(s): Program/Project Management and Acquisition
Work Role ID: OV-PMA-004
Work Roles: IT Investment/Portfolio Manager
Work Role Description: Manages a portfolio of IT investments that align with the overall needs of mission and enterprise priorities.
Category: Oversee and Govern
Specialty Area(s): Program/Project Management and Acquisition

The NICE Framework data presented on these pages was last updated by NIST on July 7, 2020 and will be updated when the official Revision 1 data is released.