Task ID: T0377

Task Description: Gather feedback on customer satisfaction and internal service performance to foster continual improvement.

Work Roles with this Task:

• Work Role ID: OV-PMA-001
  Work Roles: Program Manager
  Work Role Description: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-002
  Work Roles: IT Project Manager
  Work Role Description: Directly manages information technology projects.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-003
  Work Roles: Product Support Manager
  Work Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-004
  Work Roles: IT Investment/Portfolio Manager
  Work Role Description: Manages a portfolio of IT investments that align with the overall needs of mission and enterprise priorities.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition