Task ID: T0370
Task Description: Ensure that appropriate Service-Level Agreements (SLAs) and underpinning contracts have been defined that clearly set out for the customer a description of the service and the measures for monitoring the service.
Work Roles with this Task:
- Work Role ID: OV-PMA-002Work Role Name: IT Project ManagerWork Role Description: Directly manages information technology projects.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition
- Work Role ID: OV-PMA-003Work Role Name: Product Support ManagerWork Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition