Skill ID: S0039

Skill Description: Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

Work Roles with this Skill:

• Work Role ID: OM-STS-001
  Work Roles: Technical Support Specialist
  Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  Category: Operate and Maintain
  Specialty Area(s): Customer Service and Technical Support