Knowledge ID: K0247
Knowledge Description: Knowledge of remote access processes, tools, and capabilities related to customer support.
Work Roles with this Knowledge:
- Work Role ID: OM-STS-001Work Roles: Technical Support SpecialistWork Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Category: Operate and MaintainSpecialty Area(s): Customer Service and Technical Support