Knowledge ID: K0237

Knowledge Description: Knowledge of industry best practices for service desk.

Work Roles with this Knowledge:

Work Role ID: OM-STS-001
Work Roles: Technical Support Specialist
Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
Category: Operate and Maintain
Specialty Area(s): Customer Service and Technical Support

The NICE Framework data presented on these pages was last updated by NIST on July 7, 2020 and will be updated when the official Revision 1 data is released.