Knowledge ID: K0200
Knowledge Description: Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
Work Roles with this Knowledge:
- Work Role ID: OM-ANA-001Work Roles: Systems Security AnalystWork Role Description: Responsible for the analysis and development of the integration, testing, operations, and maintenance of systems security.Category: Operate and MaintainSpecialty Area(s): Systems Analysis
- Work Role ID: OM-NET-001Work Roles: Network Operations SpecialistWork Role Description: Plans, implements, and operates network services/systems, to include hardware and virtual environments.Category: Operate and MaintainSpecialty Area(s): Network Services
- Work Role ID: OV-PMA-001Work Roles: Program ManagerWork Role Description: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition
- Work Role ID: OV-PMA-002Work Roles: IT Project ManagerWork Role Description: Directly manages information technology projects.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition
- Work Role ID: OV-PMA-003Work Roles: Product Support ManagerWork Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition
- Work Role ID: OV-PMA-005Work Roles: IT Program AuditorWork Role Description: Conducts evaluations of an IT program or its individual components to determine compliance with published standards.Category: Oversee and GovernSpecialty Area(s): Program/Project Management and Acquisition
- Work Role ID: SP-ARC-001Work Roles: Enterprise ArchitectWork Role Description: Develops and maintains business, systems, and information processes to support enterprise mission needs; develops information technology (IT) rules and requirements that describe baseline and target architectures.Category: Securely ProvisionSpecialty Area(s): Systems Architecture
- Work Role ID: SP-ARC-002Work Roles: Security ArchitectWork Role Description: Ensures that the stakeholder security requirements necessary to protect the organization’s mission and business processes are adequately addressed in all aspects of enterprise architecture including reference models, segment and solution architectures, and the resulting systems supporting those missions and business processes.Category: Securely ProvisionSpecialty Area(s): Systems Architecture
- Work Role ID: SP-SRP-001Work Roles: Systems Requirements PlannerWork Role Description: Consults with customers to evaluate functional requirements and translate functional requirements into technical solutions.Category: Securely ProvisionSpecialty Area(s): Systems Requirements Planning
- Work Role ID: SP-SYS-001Work Roles: Information Systems Security DeveloperWork Role Description: Designs, develops, tests, and evaluates information system security throughout the systems development life cycle.Category: Securely ProvisionSpecialty Area(s): Systems Development
- Work Role ID: SP-SYS-002Work Roles: Systems DeveloperWork Role Description: Designs, develops, tests, and evaluates information systems throughout the systems development life cycle.Category: Securely ProvisionSpecialty Area(s): Systems Development