Knowledge ID: K0200

Knowledge Description: Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).

Work Roles with this Knowledge:

• Work Role ID: OM-ANA-001
  Work Roles: Systems Security Analyst
  Work Role Description: Responsible for the analysis and development of the integration, testing, operations, and maintenance of systems security.
  Category: Operate and Maintain
  Specialty Area(s): Systems Analysis
• Work Role ID: OM-NET-001
  Work Roles: Network Operations Specialist
  Work Role Description: Plans, implements, and operates network services/systems, to include hardware and virtual environments.
  Category: Operate and Maintain
  Specialty Area(s): Network Services
• Work Role ID: OV-PMA-001
  Work Roles: Program Manager
  Work Role Description: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-002
  Work Roles: IT Project Manager
  Work Role Description: Directly manages information technology projects.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-003
  Work Roles: Product Support Manager
  Work Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-005
  Work Roles: IT Program Auditor
  Work Role Description: Conducts evaluations of an IT program or its individual components to determine compliance with published standards.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: SP-ARC-001
  Work Roles: Enterprise Architect
  Work Role Description: Develops and maintains business, systems, and information processes to support enterprise mission needs; develops information technology (IT) rules and requirements that describe baseline and target architectures.
  Category: Securely Provision
  Specialty Area(s): Systems Architecture
• Work Role ID: SP-ARC-002
  Work Roles: Security Architect
  Work Role Description: Ensures that the stakeholder security requirements necessary to protect the organization’s mission and business processes are adequately addressed in all aspects of enterprise architecture including reference models, segment and solution architectures, and the resulting systems supporting those missions and business processes.
  Category: Securely Provision
  Specialty Area(s): Systems Architecture
• Work Role ID: SP-SRP-001
  Work Roles: Systems Requirements Planner
  Work Role Description: Consults with customers to evaluate functional requirements and translate functional requirements into technical solutions.
  Category: Securely Provision
  Specialty Area(s): Systems Requirements Planning
• Work Role ID: SP-SYS-001
  Work Roles: Information Systems Security Developer
  Work Role Description: Designs, develops, tests, and evaluates information system security throughout the systems development life cycle.
  Category: Securely Provision
  Specialty Area(s): Systems Development
• Work Role ID: SP-SYS-002
  Work Roles: Systems Developer
  Work Role Description: Designs, develops, tests, and evaluates information systems throughout the systems development life cycle.
  Category: Securely Provision
  Specialty Area(s): Systems Development