Knowledge ID: K0194

Knowledge Description: Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration. 

Work Roles with this Knowledge:

• Work Role ID: OM-KMG-001
  Work Roles: Knowledge Manager
  Work Role Description: Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.
  Category: Operate and Maintain
  Specialty Area(s): Knowledge Management
• Work Role ID: OM-STS-001
  Work Roles: Technical Support Specialist
  Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  Category: Operate and Maintain
  Specialty Area(s): Customer Service and Technical Support
• Work Role ID: OV-PMA-001
  Work Roles: Program Manager
  Work Role Description: Leads, coordinates, communicates, integrates, and is accountable for the overall success of the program, ensuring alignment with agency or enterprise priorities.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-002
  Work Roles: IT Project Manager
  Work Role Description: Directly manages information technology projects.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition
• Work Role ID: OV-PMA-003
  Work Roles: Product Support Manager
  Work Role Description: Manages the package of support functions required to field and maintain the readiness and operational capability of systems and components.
  Category: Oversee and Govern
  Specialty Area(s): Program/Project Management and Acquisition