Knowledge ID: K0114
Knowledge Description: Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.).
Work Roles with this Knowledge:
- Work Role ID: IN-INV-001Work Roles: Cyber Crime InvestigatorWork Role Description: Identifies, collects, examines, and preserves evidence using controlled and documented analytical and investigative techniques.Category: InvestigateSpecialty Area(s): Cyber Investigation
- Work Role ID: OM-STS-001Work Roles: Technical Support SpecialistWork Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Category: Operate and MaintainSpecialty Area(s): Customer Service and Technical Support