Knowledge ID: K0114

Knowledge Description: Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, digital scanners, electronic organizers, hard drives, memory cards, modems, network components, networked appliances, networked home control devices, printers, removable storage devices, telephones, copiers, facsimile machines, etc.). 

Work Roles with this Knowledge:

• Work Role ID: IN-INV-001
  Work Roles: Cyber Crime Investigator
  Work Role Description: Identifies, collects, examines, and preserves evidence using controlled and documented analytical and investigative techniques.
  Category: Investigate
  Specialty Area(s): Cyber Investigation
• Work Role ID: OM-STS-001
  Work Roles: Technical Support Specialist
  Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  Category: Operate and Maintain
  Specialty Area(s): Customer Service and Technical Support