Knowledge ID: K0873

Knowledge of service management standards and best practices

Work roles with this Knowledge

  • Product Support Management

    NICE Framework ID: OG-WRL-009

    Responsible for planning, estimating costs, budgeting, developing, implementing, and managing product support strategies in order to field and maintain the readiness and operational capability of systems and components.

  • Program Management

    NICE Framework ID: OG-WRL-010

    Responsible for leading, coordinating, and the overall success of a defined program. Includes communicating about the program and ensuring alignment with agency or organizational priorities.

  • Secure Project Management

    NICE Framework ID: OG-WRL-011

    Responsible for overseeing and directly managing technology projects. Ensures cybersecurity is built into projects to protect the organization’s critical infrastructure and assets, reduce risk, and meet organizational goals. Tracks and communicates project status and demonstrates project value to the organization.

  • Technology Program Auditing

    NICE Framework ID: OG-WRL-016

    Responsible for conducting evaluations of technology programs or their individual components to determine compliance with published standards.

  • Cybersecurity Architecture

    NICE Framework ID: DD-WRL-001

    Responsible for ensuring that security requirements are adequately addressed in all aspects of enterprise architecture, including reference models, segment and solution architectures, and the resulting systems that protect and support organizational mission and business processes.

  • Enterprise Architecture

    NICE Framework ID: DD-WRL-002

    Responsible for developing and maintaining business, systems, and information processes to support enterprise mission needs. Develops technology rules and requirements that describe baseline and target architectures.

  • Secure Systems Development

    NICE Framework ID: DD-WRL-004

    Responsible for the secure design, development, and testing of systems and the evaluation of system security throughout the systems development life cycle.

  • Systems Requirements Planning

    NICE Framework ID: DD-WRL-006

    Responsible for consulting with internal and external customers to evaluate and translate functional requirements and integrating security policies into technical solutions.

  • Network Operations

    NICE Framework ID: IO-WRL-004

    Responsible for planning, implementing, and operating network services and systems, including hardware and virtual environments.

  • Systems Security Analysis

    NICE Framework ID: IO-WRL-006

    Responsible for developing and analyzing the integration, testing, operations, and maintenance of systems security. Prepares, performs, and manages the security aspects of implementing and operating a system.

  • Technical Support

    NICE Framework ID: IO-WRL-007

    Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational policies and processes.