Ability ID: A0122
Ability Description: Ability to design capabilities to find solutions to less common and more complex system problems.
Work Roles with this Ability:
- Work Role ID: OM-STS-001Work Roles: Technical Support SpecialistWork Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Category: Operate and MaintainSpecialty Area(s): Customer Service and Technical Support