Ability ID: A0034

Ability Description: Ability to develop, update, and/or maintain standard operating procedures (SOPs).

Work Roles with this Ability:

• Work Role ID: OM-ADM-001
  Work Roles: System Administrator
  Work Role Description: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
  Category: Operate and Maintain
  Specialty Area(s): Systems Administration
• Work Role ID: OM-STS-001
  Work Roles: Technical Support Specialist
  Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  Category: Operate and Maintain
  Specialty Area(s): Customer Service and Technical Support
• Work Role ID: OV-LGA-002
  Work Roles: Privacy Officer/Privacy Compliance Manager
  Work Role Description: Develops and oversees privacy compliance program and privacy program staff, supporting privacy compliance, governance/policy, and incident response needs of privacy and security executives and their teams.
  Category: Oversee and Govern
  Specialty Area(s): Legal Advice and Advocacy