Ability ID: A0025

Ability Description: Ability to accurately define incidents, problems, and events in the trouble ticketing system.

Work Roles with this Ability:

• Work Role ID: OM-ADM-001
  Work Roles: System Administrator
  Work Role Description: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
  Category: Operate and Maintain
  Specialty Area(s): Systems Administration
• Work Role ID: OM-STS-001
  Work Roles: Technical Support Specialist
  Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  Category: Operate and Maintain
  Specialty Area(s): Customer Service and Technical Support