Ability ID: A0025
Ability Description: Ability to accurately define incidents, problems, and events in the trouble ticketing system.
Work Roles with this Ability:
- Work Role ID: OM-ADM-001Work Roles: System AdministratorWork Role Description: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).Category: Operate and MaintainSpecialty Area(s): Systems Administration
- Work Role ID: OM-STS-001Work Roles: Technical Support SpecialistWork Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).Category: Operate and MaintainSpecialty Area(s): Customer Service and Technical Support