Ability ID: A0025

Ability Description: Ability to accurately define incidents, problems, and events in the trouble ticketing system.

Work Roles with this Ability:

  • Work Role ID: OM-ADM-001
    Work Role Name: System Administrator
    Work Role Description: Responsible for setting up and maintaining a system or specific components of a system (e.g. for example, installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and adhering to organizational security policies and procedures).
    Specialty Area(s): Systems Administration
  • Work Role ID: OM-STS-001
    Work Role Description: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).