Course Description
Discover the four dimensions of IT service management (ITSM) and the external factors that influence the dimensions.
Learning Objectives
ITIL® 4 Foundation: Key Concepts
- identify the subject areas covered in this course
- describe organizations and people
- describe information and technology
- describe partners and suppliers
- describe value streams and processes
- recognize external factors that influence dimensions
- describe the four ITSM dimensions
- Knowledge Check: Identifying Dimensions of Service Management