Course Description
By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. Discover how to identify a network problem and resolve it using different techniques and tools, and prepare for exam N10-007.
Learning Objectives
Network Troubleshooting
- start the course
- identify a user's problem by following the network troubleshooting methodology
- establish a theory of probable cause by questioning the obvious and considering multiple approaches
- test a theory to determine the cause and next steps, and if escalation is required
- establish a plan of action to resolve problems and identify potential effects
- implement an appropriate solution or escalate if required
- verify full system functionality and implement preventative measures
- document findings, actions, and outcomes
Practice: Performing Troubleshooting
- apply the network troubleshooting methodology to fix network issues
Network Troubleshooting Tools
- use hardware tools to fix network hardware issues
- use a packet sniffer to intercept and log network traffic
- use a port scanner to identify which ports are open on a network
- use a WiFi analyzer to detect usage
- use a bandwidth speed tester
- use network troubleshooting command line tools
- use Linux command line tools
Practice: Using Troubleshooting Tools
- use various network troubleshooting tools