• Online, Instructor-Led
Course Description

The CompTIA® A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

Demonstrate baseline security skills for IT support professionals
Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
Support basic IT infrastructure and networking
Configure and support PC, mobile and IoT device hardware
Implement basic data backup and recovery methods and apply data storage and management best practices

Learning Objectives

Hardware: Identifying, using, and connecting hardware components and devices. Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO. Mobile Devices: Install & configure laptops and other mobile devices. Operating Systems: Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS. Hardware & Network Troubleshooting: Troubleshoot device and network issues. Virtualization & Cloud Computing: Compare & contrast cloud computing concepts &set up client-side virtualization. Software Troubleshooting: Troubleshoot PC and mobile device issues including application security support. Security: Identify and protect against security vulnerabilities for devices and their network connections. Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.