• Classroom
  • Online, Instructor-Led
  • Online, Self-Paced
Course Description

The Microsoft IT Professional course, linked to the Microsoft Certified IT Professional: Windows 7 Enterprise Support Technician (MCITP) certification, is intended for learners seeking to work as an information technology (IT) professional.

Learning Objectives

Course Objectives:

  • Manage workflow.
  • Install and configure desktop operating systems and applications.
  • Troubleshoot the desktop operating system, desktop applications, and desktop networking and connectivity.
  • Install and configure hardware devices and drivers (including mobile and personal devices).
  • Troubleshoot hardware devices and drivers (including mobile and personal devices).
  • Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator, or desktop configuration administrator).
  • Install and test department-specific and line-of-business (LOB) applications on end-user computers.
  • Change desktop configurations as needed.
  • Re-image desktops as needed.

Framework Connections