• Online, Self-Paced
Course Description

Learn how to respond to periods of increased activity by incrementally increasing the resources available and then freeing these resources when activity drops.

Learning Objectives

Learn how to respond to periods of increased activity by incrementally increasing the resources available and then freeing these resources when activity drops.

Framework Connections

The materials within this course focus on the NICE Framework Task, Knowledge, and Skill statements identified within the indicated NICE Framework component(s):

Specialty Areas

  • Network Services