• Classroom
  • Online, Instructor-Led
Course Description

Learn about process improvements, benefits, and challenges of ITIL, and get your ITIL Foundation certification.

In our ITIL Foundation training course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you will learn the core disciplines of ITIL best practices. Upon completing this course, you will be will positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation
  5. Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This course includes handouts and references useful after the class, as will as practice sessions, quizzes, exam strategies, and test-taking tips. you will also receive a web-based exam with the purchase of this course. You must register for the exam at least four business days prior to the date you wish to take the exam.

Learning Objectives

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Framework Connections