• Online, Self-Paced
Course Description
This Information Technology Infrastructure Library Foundation (ITIL) Foundation training course taught by Jada Jones will expose students to the terminology and framework required to understand the ITIL material over the course of 5 modules.

Learning Objectives

By the end of this course, students should be able to: Define and discuss the key concepts and principles of service management List and explain the business benefits of Service Strategy, Design and Processes Know how to translate service management theory into practice and execution Get insight into various organizational design roles and operations Discuss criticality of understanding Continual Service Improvements Learn the purpose of Service Transitions and Change Management Processes Understand how to align IT with business requirement on the Service Management Level

Framework Connections