National CAE Designated Institution
  • Classroom
  • Online, Instructor-Led
Course Description

This course covers the fundamentals of supporting Information Technology software. Skills will be covered in the installation and configuration of PC operating systems as well as configuring common features for mobile OS Android, Apple OS, and Windows mobile. The class is conducted in a laboratory setting where hands-on learning is emphasized. This course, along with CTEC 112, will help students gain the skills required for the nationally recognized CompTIA A+ certification exam.

Learning Objectives

  • A. install, configure, upgrade and maintain Microsoft Windows operating systems;
  • B. recognize fundamental concepts related to other operating systems and technologies;
  • C. apply security concepts related to information technology;
  • D. use troubleshooting theory to apply basic software and mobile device troubleshooting skills; and
  • E. appropriately employ information technology operational procedures.

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.